The CyberCall Podcast
The Voice of Cybersecurity for MSPs & MSSPs!
The CyberCall is the weekly podcast where cybersecurity meets business reality. Hosted by Andrew Morgan, Founder of Right of Boom, this is the go-to show for Managed Service Providers (MSPs), virtual CISOs (vCISOs), and IT leaders navigating the complex world of cyber risk, compliance, and AI.
Each episode features raw, practical conversations with the sharpest minds in cybersecurity—from operators in the trenches to CISOs, researchers, policymakers, and toolmakers shaping the future. If you care about protecting your clients, growing your practice, and becoming the security partner businesses trust—this podcast is your playbook.
Co hosts: Phyllis Lee, VP of Content at CIS & Gary Pica, President of TruMethods
The CyberCall Podcast
MSPs & AI: What’s Working, What’s Not
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Today we're talking about MSPs and AI: what's working and what's not.
When it comes to AI, our clients are moving fast. They're turning on Copilot, using ChatGPT and starting to run AI agents that can get into their email, files and financial systems. A lot of the time, they're doing it without telling us.
Most companies running agents don't have written policies for them, and almost half don't have a reliable list of what's running. Those are large companies. Our SMB clients are likely further behind.
The stakes are going up too. Last week the FTC opened an investigation into the major AI labs, and the FTC chairman has said the people who instruct these agents are responsible for what they do.
That's a lot of risk, but it's also a real opportunity for MSPs to step in and help.
Joining us today is Ryan Davis, CISO at New Charter. Ryan has led security at NS1 (an IBM Company) and Veracode, and now at one of the larger MSPs in the country, so he's seen AI from a lot of different angles. We'll get his take on what's working, where MSPs and their clients are running into trouble, and how we can turn this into a service.