The CyberCall Podcast
The Voice of Cybersecurity for MSPs & MSSPs!
The CyberCall is the weekly podcast where cybersecurity meets business reality. Hosted by Andrew Morgan, Founder of Right of Boom, this is the go-to show for Managed Service Providers (MSPs), virtual CISOs (vCISOs), and IT leaders navigating the complex world of cyber risk, compliance, and AI.
Each episode features raw, practical conversations with the sharpest minds in cybersecurity—from operators in the trenches to CISOs, researchers, policymakers, and toolmakers shaping the future. If you care about protecting your clients, growing your practice, and becoming the security partner businesses trust—this podcast is your playbook.
Co hosts: Phyllis Lee, VP of Content at CIS & Gary Pica, President of TruMethods
The CyberCall Podcast
Beyond the Fine Print: Contracting in the Age of AI
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For years, MSPs have been working to clarify where their responsibility ends and their customers' responsibility begins. AI is complicating this distinction even further.
Your customers are deploying AI solutions, often without your knowledge. Your engineers are using AI to troubleshoot, automate, and support those same customers. And increasingly, the vendors you depend on are embedding AI into the platforms you use every day.
Here's the problem.
Just because you manage the technology doesn't necessarily mean you've agreed to manage the risk.
But does your customer understand that distinction? More importantly, does your contract reflect it?
Today we're joined by attorney Eric Tilds, whose firm represents more than 600 MSPs and Ken Ivey, CEO of TechSource.
We're going to examine the growing disconnect between AI adoption, customer expectations, and contractual responsibility. Not just what the law says, but what an MSP can realistically control, what it should be responsible for, and how to avoid discovering those boundaries for the first time during a lawsuit.